Shipping & Returns

SHIPPING TERMS:

All our prices on the website include shipping fees unless stated otherwise. 

RETURN POLICY

We want to ensure that you are completely satisfied with our company and products. If you encounter a product and it is defective or not to your satisfaction we will provide credit, exchange or refund. In order for your return to be processed in a timely manner, please follow these guidelines:

• Please contact your account manager or customer service representative for a Return Authorization (RA); no credit will be issued for unauthorized returns.  
• Merchandise must be returned in its original unmarked packaging and have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee and/or rejection of the return. Shortages or errors in shipments must be reported within 48 hours of receipt
• Bulk items may be subject to a 25% restocking fee.
• The following special, customized, or government-regulated items are not returnable:
  • Opened handpieces, small equipment, and custom-ordered equipment 
  • Special order items (products that  we do not ordinarily stock) 
  • Personalized and imprinted items
  • Opened computer hardware and software
  • Rx Drugs
  • Controlled substances
  • Hazardous materials
  • Expired or short dated products
  • Items that cannot be returned to the manufacturer
  • Any items marked “Special Order”
  • Local anesthetics