Shipping & Returns
All our prices on the website include shipping fees unless stated otherwise.
We want to ensure that you are completely satisfied with our company and products. If you encounter a product and it is defective or not to your satisfaction we will provide credit, exchange or refund. In order for your return to be processed in a timely manner, please follow these guidelines:
- Please contact your account manager or customer service representative for a Return Authorization (RA); no credit will be issued for unauthorized returns.
- Merchandise must be returned in its original unmarked packaging and have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee and/or rejection of the return. Shortages or errors in shipments must be reported within 48 hours of receipt
- Bulk items may be subject to a 25% restocking fee.
- The following special, customized, or government-regulated items are not returnable:
- Opened handpieces, small equipment, and custom-ordered equipment
- Special order items (products that we do not ordinarily stock)
- Personalized and imprinted items
- Opened computer hardware and software
- Rx Drugs
- Controlled substances
- Hazardous materials
- Expired or short dated products
- Items that cannot be returned to the manufacturer
- Any items marked “Special Order”
- Local anesthetics